TrustYou 5.55.13

TrustYou, the comprehensive guest feedback platform, now offers the TrustYou app. This tool enables hoteliers to actively engage with travelers and oversee reviews while on the move. It facilitates a deep analysis of your competitive positioning. The key features of this app include:

• Review Management:
  • Access to all online reviews for every hotel
  • Review of guest satisfaction surveys
  • Consolidated review inbox
  • Directly respond to reviews from the app
• Reputation Analysis:
  • View overall and performance scores for your hotels
  • Analysis based on semantic categories (e.g., ratings for rooms, food, service, etc.)
  • Identification of positive and negative trends with Impact Scores
  • Benchmarking against competitors
  • Comprehension of performance trends over time
  • View your NPS score
• Live Experience:
  • Real-time reception of guest messages and Live Survey reviews
  • Push notifications upon arrival of new messages or Live reviews
  • Direct replies from within the app
  • Add or remove Teams from conversations
  • Sending and receiving images and files
  • Forward messages to your internal Team Chat
  • Engage in 1:1 conversations or coordinate with your entire team via group chat.

The recent enhancements to the TrustYou app enable efficient management of your reputation and guest communication irrespective of your location. A revamped design facilitates a more seamless viewing and responding process for online reviews. The new dashboard allows quick access to view and analyze your core hotel KPIs. The use of this app necessitates a TrustYou Analytics and/or TrustYou Analytics Enterprise license.

Languages supported include English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish, and Chinese.