TrustYou 5.55.13

TrustYou GmbH – Freeware – iOS
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TrustYou, the comprehensive guest feedback platform, now offers the TrustYou app. This tool enables hoteliers to actively engage with travelers and oversee reviews while on the move. It facilitates a deep analysis of your competitive positioning. The key features of this app include:

<ul>
 <li>Review Management:
 <ul>
 <li>Access to all online reviews for every hotel</li>
 <li>Review of guest satisfaction surveys</li>
 <li>Consolidated review inbox</li>
 <li>Directly respond to reviews from the app</li>
 </ul>
 </li>
 <li>Reputation Analysis:
 <ul>
 <li>View overall and performance scores for your hotels</li>
 <li>Analysis based on semantic categories (e.g., ratings for rooms, food, service, etc.)</li>
 <li>Identification of positive and negative trends with Impact Scores</li>
 <li>Benchmarking against competitors</li>
 <li>Comprehension of performance trends over time</li>
 <li>View your NPS score</li>
 </ul>
 </li>
 <li>Live Experience:
 <ul>
 <li>Real-time reception of guest messages and Live Survey reviews</li>
 <li>Push notifications upon arrival of new messages or Live reviews</li>
 <li>Direct replies from within the app</li>
 <li>Add or remove Teams from conversations</li>
 <li>Sending and receiving images and files</li>
 <li>Forward messages to your internal Team Chat</li>
 <li>Engage in 1:1 conversations or coordinate with your entire team via group chat.</li>
 </ul>
 </li>
</ul>

The recent enhancements to the TrustYou app enable efficient management of your reputation and guest communication irrespective of your location. A revamped design facilitates a more seamless viewing and responding process for online reviews. The new dashboard allows quick access to view and analyze your core hotel KPIs. The use of this app necessitates a TrustYou Analytics and/or TrustYou Analytics Enterprise license.

Languages supported include English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish, and Chinese.

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