TrustYou, the comprehensive guest feedback platform, now offers the TrustYou app. This tool enables hoteliers to actively engage with travelers and oversee reviews while on the move. It facilitates a deep analysis of your competitive positioning. The key features of this app include:
- Review Management:
- Access to all online reviews for every hotel
- Review of guest satisfaction surveys
- Consolidated review inbox
- Directly respond to reviews from the app
- Reputation Analysis:
- View overall and performance scores for your hotels
- Analysis based on semantic categories (e.g., ratings for rooms, food, service, etc.)
- Identification of positive and negative trends with Impact Scores
- Benchmarking against competitors
- Comprehension of performance trends over time
- View your NPS score
- Live Experience:
- Real-time reception of guest messages and Live Survey reviews
- Push notifications upon arrival of new messages or Live reviews
- Direct replies from within the app
- Add or remove Teams from conversations
- Sending and receiving images and files
- Forward messages to your internal Team Chat
- Engage in 1:1 conversations or coordinate with your entire team via group chat.
The recent enhancements to the TrustYou app enable efficient management of your reputation and guest communication irrespective of your location. A revamped design facilitates a more seamless viewing and responding process for online reviews. The new dashboard allows quick access to view and analyze your core hotel KPIs. The use of this app necessitates a TrustYou Analytics and/or TrustYou Analytics Enterprise license.
Languages supported include English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish, and Chinese.
Übersicht
TrustYou ist eine Freeware-Software aus der Kategorie Bildung & Wissen, die von TrustYou GmbH entwickelt wird.
Die neueste Version ist 5.55.13, veröffentlicht am 17.02.2024. Die erste Version wurde unserer Datenbank am 17.02.2024 hinzugefügt.
TrustYou läuft auf folgenden Betriebssystemen: iOS.
Die Nutzer haben TrustYou eine Bewertung von 4 von 5 Sternen gegeben.
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